WATCH Starbucks manager departs after fallout from arrests 0 Shares Email Starbucks said today it will close more than 8, company-owned stores across the nation for one afternoon to train its staff on how to avoid "racial bias" after the arrest of two black men at one of its Philadelphia shops, an incident the coffee giant's CEO called "reprehensible.
Training program used to make sure staff gain and develop the skills they need to carry out their jobs effectively. Each employee will have different type of training based on the working that the company gives.
This step is really important for new employee to know what kind of works are they going to be dealing with.
Identify performance deficiencies Listen to customer complaints The work for employee day to days are facing customer. There are many types of customers; nice, bad, arrogant people and etc.
The customers can complaint to employee if they think the employees are wrong or working slowly. Training section will give some information about how to handle those kinds of people without making them angry Survey employers and managers Employees will be in training for couple of days or weeks; it depends on how well the employees do.
Starbucks are looking for salesperson that has excellent communication and enjoy helping people. Starbucks has to train their new employees so they can fulfill the standard from Starbucks. Barista training includes All of employees should be able to do all the work in the store Employee should be able to mop the floors Salesperson must be able operate cashier Salesperson must know how to use the coffee machine Salesperson has to try to make all sorts of coffee Manager will also tell them how to greet customers Salesperson must be able to attract customer to buy more products by offering foods, snacks or etc If there is new drinks or foods, salesperson has to tell the customers so they want to try it Managers will also give some tips to the salesperson how to handle the customers that are angry Salesperson in Indonesia will be taught how to make coffee in main office.
They will be in training there for three days. This is what they learned during training. On the first day, salesperson has to remember all kind of syrups.
Different numbers for pumps of syrups for in hot drinks and cold drinks, different numbers of espresso shots in different drinks, numbers of scoops of this, that and the other.
Mix shots of espresso fast before ten seconds with another liquid.
It means that when your shots are pulling, or coming out of your machine. You have directly mixed it with milk or water. If not, you will wasting the espresso You have to remember a lot of different drinks.
From the measurement of how much mL the milk, what are the ingredients for caramel blended coffee, etc You are trained to call out drinks in a certain order. After passing all of the training programmed, salesperson directly served customer in the store.
Salesperson can forget what they have been told. During training, managers will be telling to the salesperson that they cannot tell anything about Starbucks to customers. If the customers want to know, they should ask permission to manager or supervisor.
Mangers will also tells culture in Starbucks like salesperson has to be friendly with customers so they will come back to Starbucks. Aside from general skills that are useful in any workplace, like a strong work ethic, good customer service and time management, Starbucks does value a positive attitude.Starbucks is committed to including people with disabilities in the company and getting accommodations to perform my job is a given here.
I use a screen reader, Braille typewriter and even have an accessible Cisco phone with key identifiers.
May 29, · Watch video · Starbucks attempted a dramatic move toward racial reconciliation Tuesday as it closed 8, stores across the nation for an afternoon of anti-bias training.
Up to , employees at Starbucks. Starbucks said today it will close more than 8, company-owned stores across the nation for one afternoon to train its staff on how to avoid "racial bias" after the arrest of two black men at. Racial-bias training is a good start, but Starbucks may need to make bigger changes after the arrest of two black men in a Philadelphia store, experts say.
A day off learning about unconscious bias will have little effect. What will work is to allow anyone to stay in its coffee shops without buying, writes Guardian columnist Gaby Hinsliff.
The Barista Basics Training Program provides the initial training for a newly hired barista on essential skills and knowledge required to the barista role at Starbucks Coffee Company. Through the use of simple and intuitive tools, skills are taught through one-to-one delivery and on-the-job training.