Free online reading Introduction The present study tackles the concept of politeness of thanking in writing thesis acknowledgements. Despite their importance in academic writings, acknowledgements have been largely neglected in linguistic studies.
The influence of culture on the perception of politeness: An investigation of front-line staff at a mid-priced hotel chain in New Zealand.
A thesis submitted in partial fulfilment of the requirements for the degree of Master of International Communication, Unitec New Zealand. Permanent link to Research Bank record: How does culture influence the perception of politeness that Influence in politeness in nonverbal and verbal behaviour when responding to requests in a hotel front-line environment?
This case study examines the key factors in the perception of politeness in a hotel front-line environment. The area of front-line communication has been mainly addressed in research by business and hospitality scholars, and although politeness has been researched extensively in communication contexts, the two areas have not been interconnected by researchers.
Courtesy, however, is an essential aspect of customer satisfaction. The multi-cultural context of the tourism industry presents a number of communication challenges for its actors. The study draws its data from two main data collection methods: Documents and informal interviews with higher ranked managers of the organisation were used for triangulation purposes.
The findings indicate that front-line employees prefer to base their communication on their individual perception of politeness when interacting with guests.
National culture appears to be a strong motivator for front-line communication. Corporate culture is demonstrated to become of higher relevance later in a given conversational sequence.
Results also reveal that front-line staff prefer to find ways to forgo face-threatening situations. If this is not possible, active repairs have to be made to re-establish the necessary and required level of politeness.
In this study, the organisation provides employees with few guidelines in the form of intercultural training and lets staff employ trial and error techniques to develop the necessary behaviour patterns by themselves.
Behaviour appears to be strongly influenced by stereotyping and prejudices.
However, not only employees are prone to using stereotypes when interacting with customers, but staff members feel that they are judged on superficial terms by the guests as well. International tourists appear to be more forgiving than business travellers in situations where politeness levels are not adhered to.Politeness, Thanking and the Influence of Gender in Writing Thesis Acknowledgements - Kamal Hussein Arwa Luay Abdulkhaleq - Research Paper (undergraduate) - Sociology - Communication - Publish your bachelor's or master's thesis, dissertation, term paper or essayPages: Toward a typology of politeness strategies in communicative interaction The impact of politeness in witness testimony: the influence of the court Interpreter The pragmatics of kinship terms in Kituba.
This effect is predicted by CLT, which suggests that all dimensions of psychological distance are interrelated. Having established the effect on politeness of construal level (Study 1) and temporal distance (Studies 2 and 3), we now turn to examine the effect on politeness of spatial distance.
Politeness is an integral part of socially appropriate and affective conversational behaviour, e.g. consider the difference in the pragmatic effect of realizing the same communicative goal with either “Get me a glass of water mate!” or “I wonder if I could possibly.
Influence in politeness-Culture • Politeness id considered a desirable characteristic in most cultures.
However, cultures are different in how they define the politeness. The idea of being polite or that which designate the point of politeness to others is a great virtue to begin with. In that essence, when dealing and attending to or with people or a child with autistic disorder, politeness and understanding their sentiments is also very important.