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American Airlines has the worst customer service. I chose this flight because it was a red eye flight beginning at The A airplane they used on our first flight was horrible.
No in-flight entertainment system, no charging area in your seats and the seat space was cramped.
On our second flight on our way to Cancun we were on the tarmac when the pilot notified us of an issue with the plane where we would have to return to the gate for a 20 mins fix. Once at the gate, we were told the paperwork would delay us longer and they would find another aircraft. After another 2 hour wait the flight was just cancelled.
No notification at all. Needless to say they sent us to customer service where they had major computer issues and just rebooked us all on another flight the next day.
This was after 2 hours of standing in line. They made a meager attempt to give us 15, miles for our inconvenience but that doesn't cover our lost day of vacation, hotel fees for a day in Cancun, and additional food and Uber expenses in Charlotte.
In attempts to get additional reimbursement for our hotel fees etc, they declined and said we should have gotten travel insurance. RI am not going to accept their 15, miles because I never plan to fly this airline ever again.His new CD, Ragged & Dirty, displays his "love affair" with Chicago and the blues.
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Sep 10, · Just a short trip from Chicago, the Chicago Botanic Garden is a acre complex of flora, footbridges and waterways.
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